Commitment to Privacy
Smart Distribution (Pvt) Ltd (SDPL), through its registered brand SmartCare, is dedicated to protecting the privacy of our customers and partners. For over sixteen years, our journey has been built on trust and ethical business practices. This policy outlines how we handle information across our diverse portfolio, from imported FMCG goods to our local manufacturing sectors.
Information Collection
We collect personal data necessary to provide you with world-class products. This includes your name, contact details, and shipping address when you interact with our brands such as Nannys Baby Love, Tender, Smart Diapers, or our medical range including Top Glove products. We also collect transaction history to better understand consumer needs and improve our innovative solutions.
Manufacturing and Quality Data
As we manufacture SmartCare wet wipes and Ermani air fresheners, we may collect quality feedback and usage data. In line with our 'Total Quality' work method, this information is used strictly to evolve our products and ensure we are delivering first-choice brands to the Bangladeshi market.
Usage of Information
Your data allows us to fulfill our mission of brightening and delighting the lives of our customers. We use your information for order fulfillment, customer relationship management, and to communicate about new product launches from our global partners in Europe, Turkey, and China.
Data Sharing and Global Partners
To provide a seamless experience, we may share essential data with our strategic international partners. However, in accordance with our values of Integrity and Accountability, SDPL does not sell customer data to third-party marketers. Sharing is limited to logistics and distribution needs required to deliver excellence.
Ethical Standards and Security
We are oriented toward using cutting-edge technologies to preserve the environment and your data. We implement robust security measures to protect your information from unauthorized access, ensuring that our growth never comes at the cost of your privacy.
Your Rights
We listen to our customers. You have the right to access, update, or request the deletion of your personal records. Our evolution drives growth, and we believe that empowering our customers with control over their data is a fundamental part of a strong, cooperative relationship.
Total quality is our work method.
Customer satisfaction is our final goal. We respect your data rights and adhere to the highest ethical standards to contribute to national development.